Overview
SOSA AI ("we", "us") respects your privacy. This policy explains what information we collect when you use our platform, why we collect it, and the choices you have.
Information we collect
- Account data: name, email, role (owner or customer), and login credentials.
- Business data: business name, address, services, hours, and contact methods provided by owners.
- Usage data: pages visited, features used, and AI interactions with SOSA.
- Communications: messages between customers and businesses processed through the platform.
How we use it
We use your data to operate SOSA, match customers with the right businesses, power the SOSA AI assistant, prevent abuse, and comply with the law. We never sell your personal data.
AI processing
SOSA uses third-party AI providers (Anthropic) to generate replies, summaries, and suggestions. Only the minimum context needed is sent. AI providers process data under their own privacy terms and do not train on your content.
Your rights
You can access, export, or delete your data anytime by emailing privacy@sosa.ai.
Contact
Questions? Reach us at privacy@sosa.ai.